IT & Computing

The IT and Computing core is a support service for staff based at the Wellcome Trust Centre and at collaborating departments across the University. Its primary role is to maintain the network and computing infrastructure within the centre and provide end-user IT support.

Staff

Head: Dr Tim Bardsley

IT Manager

Members:

Mark Gibbons	Systems and Network Administrator
Ruth Porter	IT Officer

Main Activities

Network Infrastructure

Installation, management and replacement of the Ethernet switches which form the building's 4 Gigabit backbone and wireless network
Hosting and administration of network servers for the core and individual research groups

Network Services

Email - filtering of inbound and outbound email to remove viruses and SPAM content, WebMail facility for remote users, management and moderation of mailing lists
Printing - installation repair and maintenance of colour network printers
Networked Data - provide access to 84+ Terabytes of shared data with secure user and group access controls,
nightly data backup to local and off-site tape repositories, 12 month file recovery and data archiving service

Web Hosting

Provision of physical and virtual servers to host publicly accessible and secured web content

Remote Access

Maintain Dial-up, ISDN and VPN services and provide Windows application servers to grant seamless access to applications and network data for remote users

Server and Workstation Security

Maintain our network firewall to reduce the threat of network intrusion or attack
Monitoring of security advisories and patching of servers
Nightly virus scanning of network storage areas
Automated anti-virus deployment for workstations

End User Support

Account creation and introduction of new users to the services and systems available on the Centre's network
Undertaking repairs and upgrades of computers and ancillary equipment not covered by a manufacturer warranty
Diagnosis and troubleshooting of operating system, application software and network connectivity problems
Configuration of new computers enabling them to participate on the Centre's network
Advise on the purchase of new servers and workstation computers
Research, evaluation and procurement new software packages for use by Centre personnel